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By clicking Start Now, you authorize Niva Bupa to Call/SMS/Whatsapp on your registered mobile overriding DNCR.Free Look Period In Health Insurance
Transparency is essential for reliable coverage. Your Free Look Period allows you to evaluate your policy thoroughly, ensuring it meets your financial and medical needs without pressure or obligation.
Network of 10,000+ cashless Hospitalisation
30 Mins Cashless Claim Policy
2 Crore+ Happy customers
Why Choose Niva Bupa?
Trusted by over 2 crore+ happy customers, Niva Bupa provides a wide range of health insurance plans to suit every need
30 min
Cashless Claim Processing 1
15 Lakh+
Claims paid since inception 2
2 Crore+
Happy customers served till date
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Find hospitals near you that are covered under our insurance network for hassle-free cashless treatment
Family Health Insurance
Get comprehensive coverage for your entire family under a single health insurance plan.
Claim Settlement Ratio
Check our track record for successfully settled claims, ensuring peace of mind when you need it most.
Premium Calculator
Calculate your insurance premium easily to choose a plan that fits your budget.
Best Insurance Plans
Explore our top-rated insurance plans that offer extensive benefits for various healthcare needs.
How does Our Claim Process work?
Get to know the steps involved in the claim Process, Whether it is a planned or emergency hospitalisation. Filling a claim is made easy by choosing any of the following ways:
Hospital Admission:
Get admitted to a Niva Bupa network hospital.
Identification:
Present your Niva Bupa Health Card or policy number along with valid ID (Passport/PAN card/Voter’s ID) to the hospital staff.
Pre-authorisation:
The hospital will verify your details and submit a pre-authorisation request to Niva Bupa.
Niva Bupa Confirmation:
After verification, Niva Bupa will confirm coverage to the hospital via fax and email, and notify you by text and email, typically within 30 minutes of the request.
Final Settlement:
Upon completion of treatment and necessary formalities, the hospital will settle the claim with Niva Bupa according to your policy terms.
What are the Benefits of the Free Look Period?
Before committing to a health insurance policy, it is important to have the chance to fully understand what you are signing up for. The free look period is designed to give you that breathing space. It allows you to review the policy terms carefully after purchase and ensure the plan truly fits your needs, without the pressure of being locked into a long-term decision.
Consumer Protection:
Insurance policies can be complex, and mis-selling can occur. The free look period gives you time to verify the agent’s claims. If there’s any mismatch between what was promised and what’s written in the policy, you can legally cancel it.
Understanding The Free Look Period
The free look period is a short time given to new policyholders to review their insurance policy after receiving the policy document, not from the purchase date, but from the day it reaches you by email or post. This period is required by the Insurance Regulatory and Development Authority of India (IRDAI) to protect consumers. During this time, you can cancel the policy if you are not satisfied. Usually, the free look period is 15 days for policies bought offline and 30 days for those purchased online or through distance marketing. This benefit is not limited to health insurance, as life insurance policies also offer a similar free look period, making it a standard right for insurance buyers.
Things To Consider About The Free Look Period
The free look period comes with clear rules, and you must follow them carefully to use this benefit. It is time-bound and process-driven, so missing a deadline or document can lead to rejection of your request.
Time Limit to Avail the Benefit
You can use the free look period within 30 days from the date you receive the policy document. If you wish to return the policy or request a change, you must be able to prove the date on which the policy was delivered to you. This date is used by the insurer to start and verify the free look period.
Request to Cancel the Policy
To avail the free look benefit, a written request is mandatory. This can be done by submitting an email or by filling out an online cancellation form available on the insurer’s official website. Verbal requests or phone calls alone are usually not accepted.
Furnishing the Details
You are required to provide specific information to process the cancellation. This includes the date you received the policy document, agent details if the policy was purchased through one, and the reason for cancellation. For refund purposes, valid bank account details must also be shared. The exact list of requirements can be found on the insurer’s website or confirmed with customer care.
Documentation to Cancel the Policy
Submitting the necessary documents is essential to complete the cancellation process. You will need to provide the original policy documents, the receipt of the first premium paid, and a cancelled cheque for the refund. If the original policy document is unavailable, an indemnity bond may be required instead.
How To Cancel A Health Insurance Policy During the Free Look Period?
The free look period lets you cancel your health insurance policy if you’re not satisfied with its terms. The entire process is online, quick, and hassle-free. Simply follow the steps below to submit your cancellation request within the allowed time.
Step 1: Visit the customer service portal
Go to the official self-service page:https://rules.nivabupa.com/customer-service/. This portal is used for all policy-related requests, including cancellations.
Step 2: Choose the correct cancellation option
Choose this only if you are within the 15-day (offline) or 30-day (online) free look window.
Step 3: Verify with the registered mobile number
Enter the proposer’s registered mobile number and submit the OTP received. This step confirms your identity.
Step 4: Select policy and submit request
Choose the policy you want to cancel. Enter a brief reason and click “Cancel my policy” to complete the request.
Amount deduction from the Refund
The insurer has specific costs that are non-refundable. Understanding these deductions helps you calculate how much money will return to your account.
The insurer will charge you for the number of days the policy was active. This is the cost of insurance protection you enjoyed until the date of cancellation.
If the insurance company paid for your pre-policy medical check-up, those expenses will be subtracted from your refund.
The government charges stamp duty on the policy bond. The insurer pays this and cannot recover it from the government, so they deduct it from your premium.
The remaining balance after these specific deductions is transferred to your bank account.
Conditions Applied on Policy Cancellation During Free-look Period
While the free look period is a broad right, there are specific conditions and nuances you should be aware of. These rules ensure the system is not misused and remains fair for both parties.
When you buy a policy, the insurer may pay part of your medical test costs. If you cancel the policy during the free-look period, the insurer can deduct the amount they paid from your refund. Usually, insurers cover up to 50% of these test costs, and this portion is deducted before returning your premium.
Most health insurance policies, including indemnity plans and defined benefit plans like critical illness insurance, allow cancellation within 30 days under the free-look period. However, for some defined benefit plans, this benefit applies only if the policy tenure is 3 years. This rule does not apply to all plans, so it’s important to check your policy document to confirm whether this condition applies to your policy.
Your Safety Net for Smarter Insurance Choices
The free look period is one of the most valuable rights you have as a consumer. It balances the scales between you and the health insurance company. It ensures that you are never forced to keep a product that you do not fully understand or want. Whether you are looking at free look period life insurance options or a health plan, the principle is to protect your money and your future.
You should use this time wisely by reading the document carefully, asking questions, and comparing the terms in detail. If the policy does not meet your standards, do not hesitate to cancel it. The free look period for health insurance exists to ensure you feel confident about your purchase, because a health insurance policy is a long-term companion, and it must be the right fit for you.
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Watch what our customers are saying. REAL STORIES with REAL IMPACT!
Vippan Kapur
It is unbelievable how Niva Bupa claim team came to my aid, Monday to Sunday no day off.
Meenakshi Khanna
Within few hours we got the claim number and in the next three days the amount was reflected in our bank account.
Vijay Kapoor
With the help of Niva Bupa Health Insurance, I was able to get my son treated without worrying about the high medical cost.
Diviay Chadha
Whenever we have filed for a claim with Niva Bupa, the process was very smooth and people were very helpful.
Parveen Singh
The Niva Bupa team was extremely helpful, be it day or night, someone was always available.
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